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1. Objective

CapitaLand Commercial Trust Management Limited, the Manager of CapitaLand Commercial Trust ("CCT") is committed to sustainable and effective communication with CCT's retail and institutional unitholders (the "Unitholders"). The Investor Relations Policy outlines the channels and processes of the Manager to ensure timely, effective, unbiased and transparent communication with Unitholders.

2. General Policy

2.1 At all times, the Manager is committed to making timely full and accurate disclosure and distributing other corporate communications materials* in accordance with the Singapore Code of Corporate Governance 2012.

*Other corporate communication materials refer to any document issued or to be issued by the Manager for the information or action of its Unitholders, including, but not limited to, the annual report, a notice of meeting, a circular and a proxy form.

2.2 This Policy is subject to regular reviews by the senior management and board of directors of the Manager (the "Board") to ensure its effectiveness. Updates and amendments (as appropriate) will be made to reflect current best practices in our communication with Unitholders and the investment community.

3. Communication Principles

3.1 The Manager strives to provide pertinent and accurate information to its Unitholders and the investment community in an effective and timely manner.

3.2 The Manager will use clear and plain language in its communication with its Unitholders.

3.3 The Manager endeavours to provide a consistent level of disclosure on both positive and negative issues.

3.4 The Manager will communicate only through its designated spokespersons.

3.5 The Manager does not respond to rumours. However, if rumours indicate that material information has been leaked or they are in fact false or inaccurate, the rumours will be promptly denied or clarified via announcements made through SGXNET to SGX-ST.

3.6 The Manager will give reasonable access to analysts and the media to help them formulate informed opinions of the Company, but will not seek to influence those opinions.

3.7 During the two weeks before the time of announcement of CCT's results for the first three quarters and during the one month before the time of announcement of CCT's full year results, the Manager observes a "black-out period" and will avoid commenting about financial results, the performance of CCT and market outlook.

4. CCT Website

4.1 CCT has a dedicated website, which contains all information relating to CCT, from the REIT structure to the portfolio information. All announcements, press releases and presentations issued on SGXNET will be updated on CCT's website as soon as practicable after their release. Unitholders and potential stakeholders have 24-hour access to CCT's website for information.

4.2 There is an Investor Relations section on CCT's website which will list all announced and paid-out semiannual distribution per unit by CCT, publications including circulars and annual reports, financial information and other information relevant for Unitholders. CCT's trading unit price is also made available on the website on a 15-minute delay basis.

4.3 Unitholders can subscribe to email alerts to receive updates whenever there are any announcements or press releases issued by CCT.

5. Quarterly Results Reporting

5.1 The Manager has implemented quarterly financial reporting for CCT since inception. Financial results and other price sensitive public announcements are presented in a balanced and understandable assessment of CCT's performance, position and prospects.

5.2 Annually, at least two briefings are conducted for the analysts and the media in relation to halfyear and full year financial results. In the event that there are major announcements, the Manager may also hold meetings to brief the analysts and the media. During such briefings, there will be "live" webcast of the presentation and questions and answer session for investors, analysts and media who are unable to attend in person. Please see section (6) "Webcasts" for more details.

5.3 All Unitholders shall be sent a copy of the notice of AGM within three months after the close of the financial year. Unitholders may also download a copy of CCT’s Annual Report here or from CCT’s website at (printed copies of CCT’s Annual Report are available upon request) prior to the AGM.

6. Webcasts

6.1 The presentations of CCT's half-year and annual results are webcast "live" on the day of briefing. Interested persons who are unable to attend the briefings in person can register to view the webcast via Webcast viewers are able to ask questions via the system during the "live" webcast. Archived webcasts are also available for viewing on our website.

7. General Meetings

7.1 Unitholders are encouraged to attend the Annual General Meeting (AGM) held in April annually. CCT's Trustee and the Manager's Board of Directors will be present at the AGM to answer Unitholders' questions relevant to the meeting. The Chief Executive Officer of the Manager will also present the performance and strategies of CCT for the past year.

7.2 Unitholders will receive the Notice of AGM where the resolutions are detailed and a proxy form. Unitholders who are unable to attend and vote at the AGM can appoint proxies to attend, speak and vote on their behalf. The proxy forms are to be submitted 48 hours before the AGM.

7.3 Electronic voting is used at CCT's AGM for all resolutions. The results of the poll are shown on the screen immediately after each poll is conducted. An announcement will be released on SGXNET detailing the number and percentage of votes received FOR or AGAINST each resolution and whether each resolution has been carried.

7.4 As and when an Extraordinary General Meeting or EGM of the Unitholders is to be held, each Unitholder will receive a copy of a circular to Unitholders which contains the details of the matters to be proposed for Unitholders' consideration and approval. The notice of EGM which sets out all items of business to be transacted at the EGM is also announced on SGXNET and advertised in the local business newspapers.

7.5 Similar to AGMs, Unitholders who are unable to attend and vote at the EGM can appoint proxies to attend, speak and vote on their behalf. The proxy forms are to be submitted 48 hours before the EGM.

7.6 At the EGM, Unitholders are given the opportunity to air their views and ask questions regarding the matters to be tabled at the EGM.

8. Investment Community Communications

8.1 The management team communicates with investors, analysts on a regular basis through half-year and annual results briefings, one-on-one meetings, non-deal roadshows, conferences, and teleconferences.

8.2 Property tours are arranged or conducted for local and overseas investors upon request to educate and familiarise them with CCT's properties.

8.3 All presentations for roadshows and conferences are also uploaded on SGXNET and CCT website to ensure consistency in information sharing.

9. Unitholders' Enquiries

9.1 For update of personal particulars such as change of address, Unitholders will have to contact The Central Depository (S) Pte Ltd at:

Central Depository
CDP Customer Services
Hotline: (65) 6535 7511
Monday to Friday 8.30am to 5.00pm
Saturday 9.00am to 12.30pm
Closed on Sundays & Public Holidays

9 North Buona Vista Drive
The Metropolis
Singapore 138588

9.2 Unitholders can contact our Unitholder registrar at the following address:

Boardroom Corporate & Advisory Services Pte. Ltd.
50 Raffles Place, #32-01 Singapore Land Tower,
Singapore 048623
Tel: +65 6536 5355
Fax: +65 6536 1360

9.3 Unitholders can pose questions via a dedicated "Ask Us" email address at, and have their queries addressed accordingly. Or send an email directly to the Head, Investor Relations and Communications at The main line of the Manager is +65 6713 2888.

10. Unitholders' Privacy

10.1 The Manager recognises the importance of Unitholders' privacy and will not disclose Unitholders' information without their consent, unless required by law to do so.